Iconhookah.com Shipping & Returns
We ship out of Miami, Florida, United States. All orders are packaged carefully with the packaging supplies necessary to guarantee that merchandise arrives in perfect condition. We aim to dispatch all orders within 1-2 business days of the time the order is placed. Delays include, but are not limited to, holidays, inclement weather, and resolution of any verification of the order.
- UPS Ground - This is the most basic shipping method we offer for domestic shipping. Lead time is 1-5 business days depending on your shipping destination.
- UPS 3-Day Select - Guaranteed 3 business day lead time from the time the order ships out.
- UPS Second Day Air - Guaranteed 2 business day lead time from the time the order ships out.
- UPS Next Day Air Saver - Guaranteed next day shipping from the time the order ships out.
- USPS Priority - Estimated 3-5 business days lead time from the time the order ships out. USPS should be used to ship to a P.O. Box.
- USPS Express - Typically next business day delivery to most U.S. addresses and P.O. Boxes.
- USPS First Class Package
Please keep in mind that UPS will not ship to a P.O. Box or an APO address.
We ship internationally. The shipping rates are based on your location and the weight of your order.
Please note that your local customs office of your country may impose additional duties on your order, inspect it or confiscate it. By placing an international order, you are agreeing and accepting all risks and liabilities for importing tobacco into your country. We advise you to contact your local customs agency for duty information, and to be prepared to pay the duties if necessary. We are not responsible for knowing or enforcing the tobacco importation laws of your country.
If you reject the international package and it is returned back to us, we can not guarantee any refund.
Please note that international shipping times are merely estimates and your package may arrive sooner or slower depending on the efficiency of your country's post office and time spent in customs.
A confirmation of your order will be emailed to you after your purchase is finalized. Once your parcel has been dispatched, iconhookah.com will also send you a shipping confirmation email.
Iconhookah.com wants you to be 100% satisfied with your order. You may return all unused items purchased at iconhookah.com within 30 days of the original delivery for a refund. Please be sure to carefully read the instructions below on how to return/exchange an item.
It is recommended that you initiate the return process as soon as possible to ensure that we receive your package at the appropriate time.
We will replace or exchange defective or broken items free of charge within the limitations of the 30 days and the unused condition of the returned items. For returns/exchanges other than damaged or defective items, the customer maintains responsibility for the return shipping amount.
Due to certain liabilities and legal regulations, any used items (i.e., used hookahs, used hookah bowls, or any other used accessory) or opened items (i.e. opened boxes, packaging, or containers of hookah tobacco, opened coal packs, or any item where the "seal" has been broken) are not returnable.
Please insure your package for the retail value of the items. This way, you will be protected if the package is lost or damaged.
All returns will be thoroughly inspected once we receive them before a refund is issued.
Customer Service is available Monday through Friday: 10:00-7:00 p.m. EST. Please contact us at (786) 903-3678 and/or email us.
Our shipping address for returns is:
300 S Biscayne Blvd, #3409
Miami, FL 33131, USA